Support

Three Year Advance Replacement Warranty:
Nexsan Technologies storage systems are warranted fully for three full years from the date of shipment. Upon verification of failure, replacement equipment will be shipped out to our customers in advance of receiving the defective subassembly. Return material authorizations will accompany all equipment shipped and can be issued either by our 24-hour free phone support, fax, email or via the Nexsan Web site.

On Location Pre-Exchange Program:
This is for maximum protection of critical storage devices and provides customers with an on location pre-exchange unit that features a full chassis with one (1) disk drive f or a nominal annual charge. This program enables the end user site to have in their rack chassis a fully implemented system for fast replacement of failed components and minimal downtime. Along with Nexsan’s 24-hour no charge technical support, customers can now be assured of rapid resolution to any problem. Defective components can then be advance replaced for constant availability.

On Site Warranty:
Nexsan offers World Wide On-Site support seven days a week, twenty-four hours a day with a next business day response. (Some countries vary, check with your sales representative for specific regional details). A simple call to the European or North American support offices and we will assist in diagnosis and dispatch an on-site technician as required. A call tracking number will be issued for convenience to our customers.

Telephone Support:
Nexsan Technologies is fully staffed in providing multiple regional Support centers in North America, United Kingdom and Central Europe. All of our regional support centers staff Senior Field Application Engineers who can provide phone or on-site support as requested. Support can be also be reached via email at support@nexsan.com.